Administrative Assistant

13 hours ago


Colchester, Essex, United Kingdom Leaders Romans Group Full time
The Role

As a Property Administrator with Leaders Romans Group, you will be responsible for ensuring our customers receive the highest level of service and support. Based in Colchester, you will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities
  • Provide excellent levels of both telephone and written communication for the duration of the tenancy.
  • Accept and understand tenants' maintenance requirements, providing a triage service to resolve issues.
  • If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with dedicated contractors.
  • Update all parties on a regular basis by phone, email or text and log notes.
  • Make regular 'well-being' calls to the landlord.
  • Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
  • Ensure that all mandatory compliance/legislation is in place on all properties, following company processes.
  • Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
  • Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
  • Deal with non-managed deposits that are part of the No Deposit Scheme.
  • Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
  • Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
  • Maintain high levels of communication to internal and external customers.

Requirements
  • Excellent communication, written and verbal.
  • Professional telephone manner.
  • Organizational skills, time management, and attention to detail.
  • A full UK driving license is required.

What We Offer
  • A competitive base salary of £25,000 and additional incentives.
  • Quarterly and yearly awards including trips abroad.
  • A salary sacrifice pension scheme.
  • A generous holiday allowance, increasing by 1 day per year based on service.
  • Excellent parental leave and newly introduced fertility policy.
  • Staff discounts.


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