Technical Support Specialist

7 days ago

Swindon, United Kingdom The People Network Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide rapid response to all technical issues and alerts to ensure a high-quality service and minimize downtime.
  • Make system changes in line with strict Change Management processes to ensure seamless service delivery.
  • Recommend improvements to services to increase availability, improve service levels, reduce costs, and enhance client satisfaction.
  • Ensure regular and effective communication with clients and internal stakeholders using ticket management for a clear audit of all actions.
  • Investigate and diagnose problems using relevant subject matter experts to assess and analyze root causes.
  • Maximize Ticket workflows by working within published and contractual SLAs, escalating where necessary.
  • Be a voice and resolver during any and all Major Incidents, capable of taking the lead in Scribing, Time keeping, Communications.
  • Stay up-to-date with all current PPS technologies by making time inside and outside of working hours.
  • Assess and build action/development plans for current & future technology knowledge & skills that are required within the Sop's wider team, to succeed in Service Delivery.
  • Optimize Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistent performance, whilst also committing to the adherence of the client SLA.
  • Proactively identify any potential disruption to any or all products & services for our clients.

Requirements:

  • Demonstratable problem-solving and ownership skills.
  • SQL – Experience in complex writing SQL queries And/Or.
  • Unix – Highly capable and demonstratable effective competence And/Or.
  • Java – Ability to read Java code And/Or.
  • Experience in the definition and design of complex solutions.
  • Proven experience in client relationship management.
  • Fluent English.
  • MS Office.
  • Desirable knowledge/experience:
    • AppDynamics.
    • Jira/Jira Service Desk.
    • Confluence.
    • OpsGenie.
    • Citrix.
    • Degree or equivalent in a computer science or a scientific/technical discipline (desirable).
  • Behavioral Skills:
    • Well-organized – able to plan own work and track progress against a plan.
    • Methodical worker, high attention to detail · Tenacious problem solver.
    • Flexible, can cope with changing priorities.
    • Strong communicator, both written & oral. Able to explain technical issues and solutions to peers.
    • Self-starter, team player.
    • Able to build relationships with external companies.
    • Excellent interpersonal skills.

  • Technical Support Specialist

    24 hours ago

    Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h1": "1st Line Support Engineer Opportunity", "p": "We are seeking a skilled 1st Line Engineer to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support and assistance to our clients, working from our office 2 days a week and remotely 3 days a week.", "ul": [{"li": "Experience in a similar 1st line support...

  • Technical Support Specialist

    21 hours ago

    Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    {"h1": "1st Line Support Engineer Opportunity", "p": "We are seeking a skilled 1st Line Engineer to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support and assistance to our clients, working from our office 2 days a week and remotely 3 days a week.", "ul": [{"li": "Experience in a similar 1st line support...

  • **1st Line Technical Support Specialist**

    5 days ago

    Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    We are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...

  • **1st Line Technical Support Specialist**

    5 days ago

    Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    We are seeking a skilled **1st Line Technical Support Specialist** to join our team at Hays Specialist Recruitment Limited. In this role, you will provide technical support to our clients, working in a hybrid environment with 2 days in the office and 3 days working from home.**Key Responsibilities:**Provide technical support to clients via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom 100% IT Recruitment Ltd Full time

    Position OverviewTechnical Support SpecialistLocation: OnsiteSalary: up to £25,000 + Comprehensive Benefits PackageThis role presents an excellent opportunity for a skilled Technical Support Specialist with SC Security Clearance (or the ability to obtain it) to become part of a prominent IT Support organization. The position is based onsite at a significant...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom 100 Percent Full time £25,000

    Technical Support Specialist Join a dynamic team as a Technical Support Specialist, where you will play a crucial role in delivering exceptional IT assistance. This position offers a competitive salary and comprehensive benefits. Key Responsibilities: Provide 1st Line IT support to clients, ensuring adherence to service level agreements. Deliver assistance...

  • Technical Support Specialist

    6 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job Summary:The People Network is seeking a skilled Technical Support Specialist to join our Service Operations team. As a Technical Support Specialist, you will be responsible for delivering world-class IT operations support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and other communication channels.Identify...

  • Technical Support Specialist

    6 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job Summary:The People Network is seeking a skilled Technical Support Specialist to join our Service Operations team. As a Technical Support Specialist, you will be responsible for delivering world-class IT operations support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and other communication channels.Identify...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom 100 Percent Full time £25,000

    Position: Technical Support Specialist Location: Onsite This is an excellent opportunity for a skilled Technical Support Specialist with the necessary security clearance to join a prominent IT support organization. You will be part of a dedicated team providing essential IT assistance at a significant facility. Key Responsibilities: Delivering IT...

  • Technical Support Specialist

    2 days ago

    Swindon, Swindon, United Kingdom DiverseJobsMatter Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at DiverseJobsMatter. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to customer inquiries and technical...

  • Technical Support Specialist

    2 days ago

    Swindon, Swindon, United Kingdom DiverseJobsMatter Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at DiverseJobsMatter. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTechnical Support: Respond to customer inquiries and technical...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom 8Bit Studios Full time

    Job Title: Technical Support SpecialistLocation: RemoteCompany: 8Bit Studios About Us:8Bit Studios is a prominent player in the entertainment management sector, recognized for its innovative approach to delivering top-notch events and services. Our commitment to exceptional customer service ensures that our clients and customers enjoy a seamless experience....

  • Technical Support Specialist

    4 months ago

    Swindon, United Kingdom Omega Resource Group Full time

    Location Swindon- Job-type Full time- Salary £30k - 35k per year + Annual Bonus, 11% Pension- Reference - OR-TSS-01 **Technical Support Specialist** **Permenant** **Hybrid - 3 days on-site, 2 days WFH** **Swindon - Off J16 of M4** **Up to £35,000, plus annual bonuses, 11% pension, and more benefts** **The role**: Our client, a leading distrubutor to...

  • Technical Support Specialist

    1 week ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key...

  • Technical Support Specialist

    6 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our Service Operations team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless 24/7 IT operations support.Key...

  • Technical Support Specialist

    7 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our Service Operations team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless 24/7 IT operations support.Key...

  • Technical Support Specialist

    6 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless IT operations and delivering world-class service.Key...

  • Technical Support Specialist

    6 days ago

    Swindon, Swindon, United Kingdom The People Network Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at The People Network. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring seamless IT operations and delivering world-class service.Key...

  • Technical Support Specialist

    4 weeks ago

    Swindon, Swindon, United Kingdom RE People Full time £26,000

    Job Title: Technical Support Specialist Working Hours: Monday – Friday 8am – 5pm As part of the growth strategy of RE People, we are seeking a Technical Support Specialist to enhance our team, providing both remote and occasional on-site IT assistance. This role offers a hybrid working model, allowing flexibility while contributing to our mission. We...

  • Technical Support Specialist

    7 days ago

    Swindon, United Kingdom DiverseJobsMatter Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at DiverseJobsMatter. As a Support Desk Engineer, you will play a critical role in providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and technical issues in a timely and...