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Technical Support Specialist

2 months ago

Swindon, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at DiverseJobsMatter. As a Support Desk Engineer, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and technical issues in a timely and professional manner.
  • Troubleshooting: Diagnose and resolve software and hardware problems, guiding clients to resolution.
  • Documentation: Maintain accurate records associated with support and document customer interactions.
  • Onboarding: Assist customers with setting up and using our software, providing training and support as needed.
  • Process Improvement: Collaborate with the team to develop and improve support processes and documentation.
Requirements
  • Technical Skills: Proficiency in Microsoft Office and strong IT skills.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical clients.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, with a customer-centric approach.
About Us

DiverseJobsMatter is a dynamic and inclusive organization committed to providing exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.