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Technical Support Specialist

2 months ago

Swindon, Swindon, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at DiverseJobsMatter. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and technical issues via remote support tools, diagnose and troubleshoot software and hardware problems, and guide clients to resolution.
  • Documentation and Record-Keeping: Document and maintain accurate records associated with support, including customer data and support tickets.
  • Onboarding and Training: Onboard customers onto our suite of software, advise on the correct use of the software, and evaluate customer data to resolve support issues.
  • Process Improvement: Identify and escalate support tickets that require training, and assist with the development and improvement of support processes and documentation.
Requirements
  • Customer Service: Passionate and proactive about delivering exceptional customer service.
  • Technical Skills: Computer literate in Microsoft Packages (Word, Excel, Microsoft Outlook) and strong with IT systems and processes.
  • Teamwork: Ability to work well as an individual and as part of a team.
  • Adaptability: Willingness to embrace change and proactively seek ways to improve and drive change.
About Us

DiverseJobsMatter is a dynamic and inclusive company that values diversity and promotes equal opportunities. We offer a fantastic opportunity for a professional to grow and make a meaningful impact in our team.