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Senior CRM Professional

2 months ago

Hatfield, Hertfordshire, United Kingdom Michael Page (UK) Full time

About Our Client

Our client is a leading education institution in the UK, with a strong reputation for excellence and innovation.

Job Overview

We are seeking a highly skilled Senior CRM Professional to lead our CRM strategy and implementation efforts. This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experience.

  • Salary: £58,000 - £66,000 per annum
  • A competitive salary reflecting the importance of this role in driving business growth and customer satisfaction.

Key Responsibilities

  1. Develop and implement a comprehensive CRM strategy, aligned with our organisational goals and objectives.
  2. Lead and manage the CRM team, providing guidance and support to ensure they deliver exceptional results.
  3. Oversee the development and management of CRM systems, ensuring they are efficient, effective and compliant with legislation.
  4. Establish clear CRM reporting systems to track key performance indicators and drive decision making.
  5. Collaborate with various departments to ensure CRM strategies align with overall organisational goals and objectives.
  6. Analyse CRM data to provide insight and drive business growth.
  7. Stay abreast of developments in CRM and leverage these for the benefit of the organisation.
  8. Ensure all CRM activities comply with legislation and best practices, maintaining high standards of data protection and compliance.

The Ideal Candidate

To succeed in this role, you will need:

  1. Strong knowledge of CRM systems and best practices, with a proven track record of delivering successful CRM projects.
  2. Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve high levels of performance.
  3. Strong data analysis skills and a data-driven approach, with the ability to interpret complex data sets and make informed decisions.
  4. A commitment to maintaining high standards of data protection and compliance, with a strong understanding of relevant legislation and regulations.

Benefits

  • A positive and inclusive work culture, with opportunities for professional growth and development.
  • Excellent holiday leave, providing time to relax and recharge.
  • A range of benefits, including health insurance, pension scheme and more.