Customer Onboarding Specialist

4 weeks ago

London, Greater London, United Kingdom Compass Education Full time
About the Role

We are seeking a highly skilled and experienced Customer Onboarding Consultant to join our team at Compass Education. As a key member of our customer success team, you will be responsible for ensuring a seamless onboarding experience for our customers, from initial setup to go-live and beyond.

Your primary focus will be on migrating schools' MIS data to Compass, project managing the customer journey, and working closely with schools to ensure a smooth transition to our software. You will be the key point of contact for our customers, providing exceptional support and guidance throughout the onboarding process.

Key Responsibilities
  • Complete full end-to-end migration of schools' data from previous MIS systems into Compass
  • Maintain strict timelines of project delivery, ensuring that internally and externally set deadlines are met
  • Work with the Training Team to ensure all schools' portals are configured to suit their needs
  • Stay up-to-date with changes to data retention policies and market updates with regard to migration techniques and offerings
  • Ensure your Compass knowledge is up-to-date and thorough
  • Meet with schools, virtually or in person, to understand their requirements and allay any fears
  • Develop and maintain detailed documentation and processes both internally and externally
  • Coordinate hardware provisioning and delivery according to school dates
  • Provide an excellent onboarding experience to all schools
  • Ad-hoc tasks as directed by your manager
Requirements

We are looking for a highly proactive and organized individual with exceptional networking and stakeholder management skills. You will have a true passion for putting the customer first and a strong ability to think creatively and technically. You will also have experience maintaining strict timelines of projects, ensuring that internally and externally set deadlines are met.

Key skills and qualifications include:

  • A highly proactive nature, with the ability to think both creatively and technically
  • Experience maintaining strict timelines of projects, ensuring that internally and externally set deadlines are met
  • Exceptional networking and stakeholder management skills, both internally and externally
  • Strong organisational skills, with excellent time management, and attention to detail
  • Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence
  • Confidence in flagging potential concerns regarding engagement
  • Ability to work autonomously but also work well within a team environment
  • Sound knowledge of Monday.com
  • Sound knowledge of CRM systems
What We Offer

We offer a competitive salary range of £30K - £35K, a flexible working culture, and opportunities for learning and development. We are proud to be an equal-opportunity employer, embracing and celebrating diversity and committed to creating an inclusive environment for all employees.

Prior to commencing employment, we will require verification of unrestricted work rights in the UK.

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