Customer Onboarding Specialist

1 month ago

London, Greater London, United Kingdom Braze Full time
About the Role

We're seeking a highly skilled Customer Onboarding Manager to join our One-Time Services team at Braze. As a key member of our team, you will be responsible for delivering exceptional onboarding experiences to our clients, ensuring they achieve a fast time-to-value from their investment in Braze.

Key Responsibilities
  • Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value
  • Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience
  • Engage with customer stakeholders to quickly understand their business and technical goals for using Braze, building credible relationships throughout the customer organization
  • Effectively deliver engaging enablement training and workshops on both strategic and technical topics
  • Take ownership of technical workstreams in onboarding projects and work directly with client-side product and engineering stakeholders
  • Help drive early adoption, setting KPIs and success metrics for ROI
  • Advocate customer business use-cases to product development
  • Understand and document client scope, integration approaches, and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding
Requirements
  • 2+ years experience in a client-facing work environment
  • Experience with project management and technology implementation
  • High level of intellectual curiosity and ability to constantly learn
  • Excellent analytical, problem diagnosis, and creative problem-solving skills
  • Strong listening and verbal communication skills
  • Ability to manage conflicting priorities and thrive in a fast-paced environment
  • Good collaborator with the ability to motivate or maintain enthusiasm throughout the onboarding engagement
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We're committed to creating equitable growth and opportunities inside and outside the organization. We're proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore.

We offer a comprehensive benefits plan, flexible paid time off, and opportunities for professional development. If you're passionate about delivering exceptional customer experiences and have a bias toward action in the face of change, we'd love to meet you.

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