Account Manager
3 weeks ago
Job Summary
We are seeking a highly skilled Account Executive to join our team at Matthews International in Manchester. This role can be worked on a hybrid basis, allowing for flexibility and work-life balance.
About the Role
The Account Executive will be responsible for partnering with our project teams to ensure project deliverables are completed efficiently, on time, and on budget. This will involve establishing and maintaining relationships with client contacts, building an understanding of our company's and the client's industry, business, and products.
Key Responsibilities
- Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account Team, providing timely responses to all inquiries.
- Participates in meetings with existing clients and internal teams to identify new services and offerings to meet clients' evolving needs.
- Ensures high-quality standards in all client deliverables.
- Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
- Translates client requests and requirements into detailed instructions for project teams.
- Partners with the client, the Account Team, and project teams to resolve identified project issues.
- Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
- Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
- Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attends pre-integration and planning meetings as needed.
- Supports profitability efforts by focusing on the efficient, accurate, and timely coordination of assigned project activities.
- Supports the development of innovative proposals to capture account growth and new business opportunities.
- Works with account executives to coordinate copy and proofs.
- Additional duties as assigned.
Requirements
- Bachelor's Degree in Marketing, Business, Graphic Arts, Advertising, or related field.
- Previous account/project coordination or marketing experience; or equivalent combination of education and experience.
- Occasional travel may be required.
- High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
- Basic understanding of effective Creative Design practices, trends, techniques, and processes across one or more touchpoints or mediums.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management, and planning skills.
- Strong verbal and written communication skills.
- Solid understanding and application of mathematical concepts.
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and senior management.
- Self-motivated with critical attention to detail, deadlines, and reporting.
- Ability to work overtime as necessary.
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