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Reception Manager

2 months ago

Manchester, United Kingdom Anonymous Account Full time
We are seeking a highly motivated and experienced Reception Manager to lead our front office team. As the face of the hotel, you will be responsible for delivering an exceptional guest experience, ensuring smooth and efficient operations, and upholding the brands standards of excellence.
  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Branded experience preferred
  • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Monitor staffing levels to meet cover business demands
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Front Office team
  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Experience of managing and developing people
  • Previous experience of managing a department and Profit and Loss account


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