Home-Based Customer Experience Specialist
2 months ago
An exciting temporary opportunity has arisen to join GORDON YATES, a rapidly expanding health and wellbeing company, as a customer service representative. This home-based role offers a unique blend of flexibility and collaboration, allowing you to balance your personal and professional life while making a meaningful contribution to our community.
About the CompanyGORDON YATES is a leading women's fitness and nutrition app with a strong online presence and a central London office near Silicon Roundabout. We are dedicated to empowering individuals to achieve their health and wellbeing goals through engaging content and supportive community interactions.
Job DescriptionWe are seeking an experienced customer service professional to join our team and assist us during peak business periods. As a customer experience specialist, you will be responsible for delivering exceptional service across all channels, including email, live chat, and app reviews. Your key objectives will include:
- Delivering exceptional and memorable customer experiences
- Representing the voice of the community within the business
- Collating inspirational stories from community members
You will also engage with community members across multiple channels to help them achieve their goals and provide support in resolving queries.
In this role, you will have the opportunity to make a real impact on our community, liaising with key stakeholders to resolve member queries and supporting the customer experience lead with additional tasks where necessary.
RequirementsTo succeed in this role, you will require:
- High level of English grammar and spelling
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
We offer a competitive salary, estimated at £25-30k per annum, depending on experience. You will also benefit from:
- Hybrid working arrangement, balancing flexibility with close collaboration
- Opportunity to work with a dynamic and growing company
- Supportive team environment
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