Service Delivery Specialist
2 weeks ago
About Prism Digital
We are a leading FinTech firm specialising in SaaS products that provide real-time market data and pricing, rivalling platforms like Bloomberg and Reuters.
The Role
You will be joining an immediate team of 3 to assess the current IT service structure, which includes both an MSP (Panoptics) and the internal team. The successful candidate will handle major incidents, lead the Change Advisory Board, conduct problem analysis, and collaborate with the MSP to enhance IT service delivery.
Key Responsibilities
- Analyse issues and suggest improvements for IT service delivery
- Support the Service Delivery Manager in daily operations
- Potential M&A project: integrate ITIL frameworks of newly acquired companies into the main framework
Requirements
Around 5 years of experience in IT Service Delivery or similar
Benefits
- $63,500 - $77,800 per year
- Flexible hybrid working arrangement
- 25 days holiday + 3 days gifted for Christmas + 2 days volunteering + birthday off
- Pension Contribution
- Medical Insurance
- Life Insurance
- Virtual GP Service
- Health Cash Plan
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