IT Field Support Specialist

1 month ago


Salisbury, Wiltshire, United Kingdom Axiom Technologies Full time
Job Summary

We are seeking a skilled IT Field Support Specialist to join our team at Axiom Technologies. The successful candidate will be responsible for providing technical support and maintenance services for our clients across multiple sites within a 30-mile radius.

Key Responsibilities
  • Publish Floor Walk reports with incident and service request details.
  • Update comms room and meeting room health check reports by adding recent photos of comms room devices and cabling.
  • Install, configure, and support a range of operating systems and applications.
  • Provide technical assistance and resolve problems regarding supported applications.
  • Troubleshoot Video Conferencing units and perform telephony and network port patching.
  • Support network, servers, and medical devices related faults.
  • Perform Physical Asset Audits and ensure Asset Management tools are up to date.
  • Travel between sites and maintain a car for transportation.
  • Work in shifts, including morning, afternoon, and night shifts.
Requirements
  • Experience in troubleshooting Video Conferencing units.
  • Knowledge of operating systems and applications.
  • Ability to work in shifts and travel between sites.
  • Car ownership and a valid driver's license.
  • Preferred experience in the medical field.

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