Sales and Customer Service Coordinator
2 weeks ago
Join our team at Daydream Education, the UK's leading provider of educational posters, as a Sales and Customer Service Administrator. We are seeking a dedicated and detail-oriented individual to provide essential support to our sales and finance teams.
About UsDaydream Education has over 25 years of experience creating colourful and engaging educational posters. We are committed to providing a supportive and flexible working environment to help our employees balance their personal and professional lives.
Job OverviewThe Sales and Customer Service Administrator will provide administrative support to the sales team, including updating CRM systems, processing sales orders, invoices, and preparing quotations. This role is ideal for someone looking for a part-time position with flexible working hours to fit around childcare or other commitments.
Key Responsibilities- Provide administrative support to the sales team, including updating CRM systems, processing sales orders, invoices, and preparing quotations.
- Assist in handling customer enquiries via phone and email, ensuring they are directed to the appropriate person or department.
- Track and monitor the progress of sales orders and customer requests, ensuring timely follow-ups.
- Coordinate with other departments (e.g. finance, operations) to ensure accurate processing of orders and payments.
- Maintain accurate and up-to-date records of client information and sales activities.
- Provide support in other general administrative tasks when required.
- Proven experience in an administrative role, preferably within a sales or customer service environment.
- Strong organisational skills and the ability to manage multiple tasks and priorities.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM systems is desirable.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new systems and processes.
- A positive attitude and a customer-focused approach.
- Ability to work flexibly around childcare or other personal commitments.
- Flexible working hours to accommodate childcare and other personal responsibilities.
- Competitive hourly rate.
- Supportive and family-friendly company culture.
- Opportunities for personal and professional development.
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