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Technical Support Specialist

2 months ago

Derby, Derby, United Kingdom HYERED LIMITED Full time

A leading manufacturing company, HYERED LIMITED, is seeking a skilled Technical Support Engineer to join their team. This role offers excellent benefits, including a company car, and provides ample career progression opportunities.

This position plays a crucial role in supporting the company's global operations across a rapidly expanding client base. The successful candidate will work closely with customers to provide ongoing technical support and solutions, both mechanical and electrical.

Key Responsibilities:

  • Provide telephone and online support for customers and technicians experiencing mechanical, electrical, or software difficulties.
  • Analyze possible causes of faults using mechanical and electrical documentation.
  • Build and maintain internal and external customer relationships.
  • Diagnose faults and recommend effective solutions.
  • Liaise with group companies to resolve escalated cases.
  • Assign and schedule technicians as needed.

Requirements:

  • Experience in diagnosing electrical and mechanical faults.
  • A relevant apprenticeship or equivalent experience is advantageous.
  • Excellent communication and interpersonal skills.
  • Proficiency in using Microsoft programs.

This role requires some travel and the ability to work in a fast-paced environment. If you are a skilled technical support professional looking for a challenging role with a global manufacturing company, please apply.