IT Support Specialist

2 weeks ago


Peterborough, Peterborough, United Kingdom Carter Jonas Full time

We are currently seeking an IT Service Desk Analyst to join our IT team at Carter Jonas. This role involves providing first- and second-line support for the business, including network, hardware, line of business applications, and telecoms.

Main Responsibilities:

Helpdesk Support

  • Incident Management: Resolve user-reported incidents in a timely and professional manner.
  • Problem Management: Identify and document recurring problems to prevent future incidents.

Desktop Support

  • Microsoft Office Support: Provide assistance with Microsoft Office 365 and Microsoft Windows operating systems.
  • Hardware Support: Diagnose and resolve hardware faults, including coordination with third-party vendors if necessary.

Software Support

  • Specialised Applications: Provide first- and second-line support for the firm's specialised applications after receiving necessary training.

Requirements:

Key Skills:

  • Excellent Communication Skills: Able to communicate effectively with users at all levels.
  • Technical Skills: Proficient in Microsoft Office 365, Microsoft Windows, and hardware troubleshooting.

We offer a competitive salary package and a fantastic benefits package, including flexible benefits and opportunities for professional growth and development.


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