IT Support Specialist
2 weeks ago
We are currently seeking an IT Service Desk Analyst to join our IT team at Carter Jonas. This role involves providing first- and second-line support for the business, including network, hardware, line of business applications, and telecoms.
Main Responsibilities:
Helpdesk Support
- Incident Management: Resolve user-reported incidents in a timely and professional manner.
- Problem Management: Identify and document recurring problems to prevent future incidents.
Desktop Support
- Microsoft Office Support: Provide assistance with Microsoft Office 365 and Microsoft Windows operating systems.
- Hardware Support: Diagnose and resolve hardware faults, including coordination with third-party vendors if necessary.
Software Support
- Specialised Applications: Provide first- and second-line support for the firm's specialised applications after receiving necessary training.
Requirements:
Key Skills:
- Excellent Communication Skills: Able to communicate effectively with users at all levels.
- Technical Skills: Proficient in Microsoft Office 365, Microsoft Windows, and hardware troubleshooting.
We offer a competitive salary package and a fantastic benefits package, including flexible benefits and opportunities for professional growth and development.
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