Hotel Operations Manager

1 month ago


Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full time

Hotel Operations Manager

Arena Racing Company is seeking a highly skilled Hotel Operations Manager to join our team at the Holiday Inn at Wolverhampton Racecourse.

The successful candidate will be responsible for managing all aspects of the front office, guest registration, guest welcome, business centre, telephone services, concierge services, and guest reservations to deliver a guest experience that is unique and brings the brand to life.

The role will also involve working closely with the rest of the Wolverhampton Racecourse Management Team to ensure that standards and ideas for innovation are shared throughout the venue and to maximise the potential performance of the racecourse and hotel through collaborative working.

Key Responsibilities

  • Assist the Hotel Operations Manager to monitor budget and control labour costs and expenses.
  • Assist the Hotel Operations Manager and F&B team to increase the Food & Beverage revenue paying particular attention to increasing the non-resident side to this.
  • Assist with the day-to-day staffing requirements, plan, and assign work, and establish performance and development goals for team members.
  • Ensure front of house staff provide guests with prompt service, professional attention, and personal recognition.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests.

Requirements

  • Excellent communication skills
  • Ability to work well under pressure
  • Excellent organisational skills
  • A systematic approach to problems
  • A process driven attitude to tasks

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.



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