Front Office Operations Manager

2 days ago


Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full time
About Arena Racing Company

We are a leading horse racing group with 21 venues across the UK, offering a range of leisure and entertainment activities. Our company culture is built on diversity, employee development, and customer satisfaction.

Job Title: Front Office Operations Manager

Salary: £45,000 - £55,000 per annum

Job Description

We are seeking an experienced Front Office Operations Manager to join our team at Holiday Inn Wolverhampton Racecourse. As a key member of our front office team, you will be responsible for managing all aspects of guest registration, welcome, business centre services, telephone operations, concierge services, and guest reservations.

You will work closely with the Hotel Operations Manager to ensure seamless delivery of our brand promise and exceed guest expectations. This includes assisting with support for the food and beverage area during your shift and carrying out Duty Manager responsibilities on non-racedays.

The successful candidate will have excellent communication skills, be able to work well under pressure, and possess strong organisational and problem-solving abilities. You will also be process-driven, loyal, committed, and have a positive attitude.

Responsibilities
  • Assist the Hotel Operations Manager in monitoring budget and controlling labour costs and expenses.
  • Work closely with the F&B team to increase Food & Beverage revenue, focusing on non-resident customers.
  • Assist with day-to-day staffing requirements, plan, and assign work, and establish performance goals for team members.
  • Ensure staff are properly trained and equipped to carry out job duties.
  • Conduct routine inspections of front-of-house areas and take immediate action to correct any deficiencies.
Benefits
  • Annual passes to attend any of our 21 venues.
  • Discounted food and ARC days out.
  • Cycle to work scheme.
  • Holiday allowance increasing with length of service up to 28 days.
  • Company life assurance scheme.
  • Discretionary group annual bonus schemes.
  • Support with study through our education assistance schemes.

We are an equal opportunities employer and welcome applications from diverse candidates. Join us in creating a unique and enjoyable experience for our guests.



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