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IT Support Specialist

2 months ago

Aylesbury, Buckinghamshire, United Kingdom Buckinghamshire Council Full time

About the Role

We are seeking an IT Support Specialist to join our team at Buckinghamshire Council. As an IT Support Specialist, you will be responsible for providing technical support to our internal customers, resolving software, hardware, and networking incidents, and working with our IT Service Desk system.

About You

To be successful in this role, you will need to have a passion for IT and computers, good communication skills, and a drive to succeed in the IT industry. You will also need to be able to speak with ease to customers and provide advice in accurate spoken English.

What You Will Do

  • Diagnose and resolve software, hardware, and networking incidents
  • Record, update, and document requests using the IT Service Desk system
  • Install and configure new IT equipment
  • Learn how to use a range of IT support tools

About Our Team

Our IT Services Team provides IT solutions and support to over 4000 internal customers. We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on the job and work to successfully resolve customer IT issues.

What We Offer

We offer a range of benefits, including the opportunity to study and achieve the Advanced Customer Service Specialist (Level 3) apprenticeship qualification throughout the duration of this apprenticeship.

Eligibility Criteria

To be eligible for this post, you will need to have 5 GCSEs including Level 1 or above in Literacy and Numeracy (GCSE grades A*-C/9-4 or equivalent). You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.