Customer Service Representative
1 day ago
Located in the heart of York, our store offers a unique shopping experience, combining excellent customer service with a wide range of products.
Job DescriptionAs a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, ensuring customers leave the store satisfied and loyal.
Responsibilities- Offer expert product knowledge and advice to customers, helping them find the perfect products.
- Operate the cash register and handle transactions efficiently, maintaining high standards of accuracy.
- Maintain the store's visual presentation and stock levels, ensuring products are always visible and accessible.
- Assist with stock replenishment and inventory checks, preventing stockouts and overstocking.
- Ensure a clean and tidy store environment, adhering to health and safety regulations.
- Meet or exceed sales targets set by the store management, contributing to business growth.
- Previous experience in retail or customer service is highly desirable.
- Excellent communication and interpersonal skills, enabling effective relationships with customers and colleagues.
- Able to work in a fast-paced environment, remaining calm and composed under pressure.
- Friendly, approachable, and customer-oriented attitude, consistently delivering excellent customer service.
- Flexibility to work weekends, evenings, and holidays, as required.
- Basic IT skills for till and stock management systems, ensuring seamless operations.
- Competitive hourly wage (£8.50 - £10.00 per hour) and sales incentives, recognizing individual contributions to sales performance.
- Employee discounts on store products, enabling staff to enjoy exclusive benefits.
- Training and development opportunities to grow within the company, fostering career progression.
- Friendly and supportive team environment, promoting collaboration and teamwork.
- Flexible working hours, accommodating diverse schedules and preferences.
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