Representative - Customer Support

7 days ago


York, York City, United Kingdom Nationwide Building Society Full time
Job Overview

We are seeking a skilled and customer-centric individual to fill the role of Customer Representative at Nationwide Building Society. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our members.

Main Responsibilities
  • To handle customer inquiries and concerns via phone, email, and face-to-face interactions, providing prompt and effective solutions.
  • To process customer transactions and updates, ensuring accuracy and attention to detail.
  • To contribute to the achievement of business objectives, working collaboratively with colleagues to enhance customer experience and drive sales growth.
  • To maintain a thorough knowledge of our products and services, with a focus on ongoing professional development and training.
Skills and Qualifications
  • Degree or equivalent in a relevant field (e.g., Business, Communications, or Social Science).
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, with a flexible and adaptable approach to meet changing business needs.
  • Basic computer skills, with proficiency in Microsoft Office applications.
  • A commitment to continuous learning and self-improvement, with a focus on enhancing customer service skills.
Benefits
  • A competitive salary of £24,500 per annum, based on 16.5 hours per week.
  • A comprehensive benefits package, including a personal pension, life assurance, and access to training and development opportunities.
  • The opportunity to work for a leading building society, with a strong commitment to customer service and community engagement.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.


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