Customer Service Provisioning Agent

4 weeks ago


Leeds, Leeds, United Kingdom Total Training Provision Full time
Job Description

As a Customer Service Provisioning Agent at Total Training Provision, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provision new services for customers, providing guidance and walkthroughs to help them utilize our products and services effectively.

Key Responsibilities:

  • Process provisioning activities, including lines and connectivity
  • Submit number ports and perform associated administrative tasks
  • Manage and process additional work requests using our ticket-based CRM
  • Liaise with carriers and suppliers to maintain relationships
  • Support internal teams and provide regular communication to customers via email and telephone
  • Update and maintain provisioning documentation and systems

Requirements:

  • Interest in current industry trends for the Internet, Telecoms, and IT industries
  • Willingness to learn and adapt to new technologies
  • Dedication to providing excellent customer experience
  • Excellent written and verbal communication skills
  • Good attention to detail and level of accuracy
  • Ability to use initiative and manage own workload effectively

Competencies:

  • Professionalism: Approaches others in a tactful manner and manages departmental expectations
  • Teamwork: Balances team and individual responsibilities, gives and welcomes feedback
  • Problem-solving: Identifies and resolves problems in a timely manner, gathering and analyzing information skillfully
  • Technical skills: Commits to being knowledgeable and up-to-date within relevant technologies
  • Time Management: Prioritizes and plans workload with high efficiency

Core Competencies:

  • Engaging: Works with diverse teams and gets the best from them
  • Disciplined: Meets tight timelines and drives teams to success
  • Down to Earth: Straightforward and grounded
  • Friendly: Makes the workplace a fun and relaxed place to be
  • Helpful: Looks for ways to help others and customers
  • Persistent: Relied upon to get the job done

Benefits:

  • Apprentice wage
  • Funded training opportunities
  • Progression opportunities as part of a fast-growing company
  • Flexible hours/hybrid working
  • Life Cover of 4x Salary
  • Company Pension Scheme
  • 32 days holiday (24 days + Public Holidays) increasing with long service
  • Paid sick pay of 20 days a year
  • Subsidized Bupa dental cover
  • Subsidized gym membership
  • Cycle to Work Scheme
  • Free Broadband Service
  • Charity day
  • Employee Assistance Programme and Access to Smart Health
  • Long Service Awards

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