Customer Service Representative

1 day ago


Leeds, Leeds, United Kingdom FedEx Full time
Job Overview

FedEx is a leading global logistics company seeking an Operations Support Agent to join our team. This role involves providing exceptional customer service, sorting and allocating premium and distance deliveries, checking and investigating failed deliveries, prioritizing and re-allocating failures, inputting data into our tracking system, and maintaining clear and effective communications with the team and managers.

About the Role

You will be responsible for ensuring that customers' urgent packages are delivered on time, providing high-quality customer service, and making every experience outstanding. You will also provide support to your supervisor and team members as required while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Key Responsibilities
  • Answer incoming calls from customers in relation to collection requests and delivery queries
  • Sort and allocate premium and distance deliveries
  • Check and investigate failed deliveries/collections
  • Prioritize and re-allocate failures for the next day delivery as required
  • Input data into our tracking system
  • Maintain clear and effective communications/collaboration with the team/managers and other depots
Benefits

We offer a competitive salary of £12.82 per hour, with additional premiums paid for hours worked between 7pm and 10pm. Our benefits package includes opportunities for career growth and development, excellent working conditions, and a supportive work environment. As a FedEx employee, you will be part of a diverse and inclusive workforce where everyone is valued and respected.



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