Talon Technical Brand Manager
3 weeks ago
This is a unique position that acts as an intermediary between FatFace and their sole nominated trim and zipper supplier Talon International. The role is a broad one, covering Customer Relations, Product Development, Quality, and Technical support.
Key Responsibilities
- To have an excellent understanding of both Talon's and FatFace's way of working, and to continually build on Team relationships.
- To have detailed knowledge of Talon's full product offering and FatFace Trim manuals.
- To be up to date on all of Talon's new innovations and then present them systematically with the FatFace team.
- To manage the Talon/FatFace physical sample library.
- To manage all new Product Development Briefs and work with FatFace to ensure they are managed effectively, and Critical Path Timings are maintained.
- To ensure Talon's internal Product Development procedures and systems are properly managed and adhered to and all communication is clear and concise.
- To have good Technical understanding of all of Talon's Products, in order to support FatFace's Design and Compliance Teams, ensuring all new developments are fit for purpose, whilst keeping sustainability at the forefront of all decision making.
- To have a good Working knowledge of all Global certifications and accreditations.
- To work with your Talon Line Manager to confirm all new development costs are passed over to the relevant FatFace Department leads, and negotiated, as and when required.
- To work alongside Talon's offshore customer service team with their communication with FatFace's Partners and help to Provide the information necessary to ensure their queries are answered and orders placed smoothly.
- To offer Technical support to the FatFace partners when any potential issues arise and ensuring all queries are answered in a timely manner.
- To manage and monitor any required stock holdings or projections.
- To report weekly on current order status and feedback to your Line Manager on potential issues and shortfalls.
- To offer support to your Line Manager with any reporting and data analysis requests.
- To check and manage the Talon/FatFace product manuals ensuring accuracy and the most recent manuals are always available to the FF teams.
- To have regular update meetings with Talon line manager and be responsible to raise any concerns/observations in a timely fashion.
- The candidate would need in-depth understanding of the Design & Buying process.
- Good overall knowledge of both Product and Trim production processes.
- Excellent organisational skills.
- Good working knowledge of Microsoft Excel and pivot tables.
- Be confident with reporting and data analysis.
- To be able to work autonomously and self-manage workload and priorities.
- To be able to work under pressure.
- Working on Monday.com. Training can be provided.
- Direct reporting into Talon's Director of Sales and Customer Relations.
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