Network Services Director

4 weeks ago


London, Greater London, United Kingdom D-Fend Solutions AD Ltd Full time
Job Description:

D-Fend Solutions AD Ltd is seeking a highly skilled Network Services Director to lead our UK post-sales activities.

The ideal candidate will have a proven track record in technical customer support, project management, and technical operations. They will be responsible for leading project execution, contract deliveries, and overall execution, as well as providing technical support, training, and field operations to ensure customer success.

The Network Services Director will work closely with the sales team to ensure seamless delivery of our CUAS product and will be the customer's trusted advisor for all operational and technical aspects of their mission.

Key Responsibilities:

  • Lead project execution, contract deliveries, and overall execution
  • Provide technical support, training, and field operations to ensure customer success
  • Work closely with the sales team to ensure seamless delivery of our CUAS product
  • Be the customer's trusted advisor for all operational and technical aspects of their mission

Requirements:

  • Proven experience as a post-sales / professional services lead, project management, and technical support with focus on technology products and solutions
  • Working experience in technical customer support organizations and managing projects delivering products or solutions
  • Consistently come to work with a positive, proactive attitude, and readily embrace a culture of change
  • Ability to travel up to 50%
  • Flexibility to be responsive to customer calls outside of working hours to support customer issues

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