Public Safety Dispatcher

2 weeks ago

Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

Job Summary

The Police Dispatcher position at Worcester Polytechnic Institute is a critical role that serves as the first point-of-contact for callers and walk-in customers requesting service from the WPI Police Department. This position supports the overall mission of the WPI Police Department to provide a safe and secure living and learning environment for all members of, and visitors to, our community.

Key Responsibilities

  • Operate a multi-line telephone system, directing calls to appropriate personnel and providing information and resources as requested.
  • Interpret emergency calls for service and initiate police, fire, and emergency medical response, as needed, to incidents.
  • Provide efficient, professional, and courteous interactions at the police service window.
  • Document pertinent information concerning incidents on campus, personnel matters, and other police-related matters within the police daily log using IMC software.
  • Monitor all aspects of emergency communication, intrusion, duress, fire, and card access alarms, and direct personnel to respond.
  • Provide logistical and operational support by preparing and submitting work orders to various campus partners, receiving and relaying confidential LEAPS/CJIS/NCIC information to authorized personnel, operating Milestone video software, and updating dispatch emergency response and policy manuals.
  • Dispense keys to authorized persons following prescribed procedures and perform required tasks related to the T-2 parking software program.
  • Provide statistical data reports to the Chief or designee when requested and facilitate card access requests using Lenel software.
  • Participate in Campus-Safety-Authority (CSA) Clery training and maintain confidential information appropriately.

Requirements

  • High School Diploma or GED required.
  • 2-year Associate's Degree in Criminal Justice preferred.
  • 10 years of prior public safety dispatch experience is preferred.
  • Must be dependable, honest, and possess highly efficient communication and interpersonal skills.
  • Able to exercise sound judgment.
  • Able to multi-task while working in a stressful and fast-paced environment.
  • Familiar with access control and record management systems.
  • Willing to work various shifts, including days, evenings, nights, weekends, and holidays.
  • Willing to work overtime and call-in shifts.
  • Able to work in various types of weather conditions.
  • Applicants must be at least twenty-one years of age at time of application.
  • Must possess a valid Massachusetts operator's license.
  • Must possess or be willing to obtain First Responder and CPR certifications.
  • Must pass a NCIC/LEAPS/CJIS exam.
  • Must provide three written letters of reference.
  • Must pass a criminal background check.
  • Must pass on-the-job training during probationary period.

Equal Opportunity Employer

Worcester Polytechnic Institute is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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