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Police Dispatcher

2 months ago

Worcester, Worcestershire, United Kingdom Worcester Polytechnic Institute Full time

Job Title: Police Dispatcher

Job Summary:

The Police Dispatcher plays a critical role in maintaining a safe and secure environment for the Worcester Polytechnic Institute community. As the first point of contact for callers and walk-in customers, this position requires exceptional communication and interpersonal skills to provide efficient and professional interactions.

Key Responsibilities:

  • Operate a multi-line telephone system to direct calls to appropriate personnel and provide information and resources as requested.
  • Interpret emergency calls for service and initiate police, fire, and emergency medical response as needed.
  • Document pertinent information concerning incidents on campus, personnel matters, and other police-related matters within the police daily log using IMC software.
  • Monitor emergency communication systems, including intrusion, duress, fire, and card access alarms, and direct personnel to respond.
  • Provide logistical and operational support by preparing and submitting work orders, receiving and relaying confidential information, and operating various software programs.

Requirements:

  • High School Diploma or GED required.
  • 2-year Associate's Degree in Criminal Justice preferred.
  • 10 years of prior public safety dispatch experience is preferred.
  • Must be dependable, honest, and possess highly efficient communication and interpersonal skills.
  • Able to exercise sound judgment and multi-task in a fast-paced environment.
  • Familiar with access control and record management systems.
  • Willing to work various shifts, including days, evenings, nights, weekends, and holidays.
  • Willing to work overtime and call-in shifts.
  • Able to work in various types of weather conditions.
  • Applicants must be at least 21 years of age at the time of application.
  • Must possess a valid Massachusetts operator's license.
  • Must possess or be willing to obtain First Responder and CPR certifications.
  • Must pass a NCIC/LEAPS/CJIS exam.
  • Must provide three written letters of reference.
  • Must pass a criminal background check.
  • Must pass on-the-job training during the probationary period.

Equal Opportunity Employer: Worcester Polytechnic Institute is an equal opportunity employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.