Front Desk Associate

1 week ago

Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Full time
Receptionist Job Description

Klarent Hospitality is seeking a skilled Receptionist to provide exceptional customer service and support to our guests.

Key Responsibilities:
  • Provide a warm and welcoming experience for guests, ensuring a smooth check-in and check-out process.
  • Assist with audits and maintain accurate records.
  • Respond to guest queries in a timely and efficient manner, achieving positive outcomes.
  • Ensure an efficient reception experience, including check-in and check-out, and complete audit procedures as required.
  • Communicate effectively with the Front Office Manager and Reception Supervisors, sharing relevant feedback from guests and other departments.
  • Demonstrate a high level of customer service at all times.
  • Participate in training courses and contribute to the Day/Night Team's training and development efforts.
  • Develop a strong knowledge of hotel room categories, rates, packages, promotions, and other general product knowledge necessary for daily duties.
  • Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities.
  • Adhere to hotel security, fire regulations, and health and safety legislation.
  • Follow company brand standards and assist other departments as needed.

Hotel Overview:

Klarent Hospitality's modern hotel is located in a stunning Victorian building, overlooking the Royal Mile. The hotel features contemporary rooms with work stations, TVs, minifridges, and free WiFi. Guests can enjoy a grill restaurant, chic bar, fitness room, and 7 meeting spaces, including a ballroom with city views.

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