Senior IT Operations Lead

3 weeks ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time

About the Role:

We are looking for a Senior IT Operations Lead to drive analysis and resolution of complex issues, leveraging automation and self-service to enhance our digital services.

This role will enable you to develop stakeholder relationships and ensure Products and Services deliver value for money in meeting business and user requirements.

You will be responsible for delivering high-quality and value-driven support for digital products and services used by millions of people and DWP colleagues.

Key Responsibilities:

  • Implement ongoing service improvements aligned with quality, risk, and security standards.

Requirements:

  • Proven IT service management experience, preferably within a framework such as ITIL.
  • Independent capability in managing digital products/services and reporting.
  • Experience in budgeting and financial forecasting.

Salary Information:

The estimated salary range for this position is between £42,614 and £45,081 per annum, depending on your level of experience.

Benefits:

  • Flexible working arrangements, including hybrid model with some time at home and some time in a hub with the team.
  • Pension scheme with employer contributions of 28%.
  • Generous leave package starting at 26 days rising to 31, plus all usual bank holidays, and option to take extra days off on flexi leave.


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