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ICT Junior Technical Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom GT Stewart Solicitors & Advocates Full time

We are seeking a skilled Junior IT Helpdesk Engineer to join our growing team at GT Stewart Solicitors & Advocates. The ideal candidate will be responsible for resolving helpdesk tickets on a first-line basis, performing basic system administration tasks, and ensuring the smooth operation of our IT services.

The role requires expertise in Windows, Citrix, and MS Office tools, as well as experience in troubleshooting laptops, printers, and peripherals.

Key Responsibilities:

  • Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution.
  • Basic system administration, including account creation, Office 365, and software installation.
  • Help troubleshoot our Citrix environment and escalate incidents to senior engineers when required.
  • Document processes, procedures, and resolutions in the company's knowledge base.
  • Prepare and deploy new hardware such as laptops and phones to staff.

Required Skills & Qualifications:

  • Proficiency in Windows environments.
  • Good understanding of Microsoft Office tools (Word, Excel, Outlook, PowerPoint).
  • Experience with Citrix or similar remote desktop solutions is an advantage.
  • Familiarity with system administration tasks such as mailbox management and user provisioning.
  • Ability to provide excellent customer service.
  • Strong verbal and written communication skills.
  • Security-minded individual, ensuring that security protocols are followed.
  • Minimum 2 years of experience in IT support or a similar role.