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Service Supervisor
2 months ago
We are seeking a highly organized and communicative Service Supervisor to join our team at Workforce Staffing Ltd. As a Service Supervisor, you will be responsible for supporting the Field Service department in providing outstanding customer service and allocating workloads to Field Service Engineers as required.
You will be based in our Hamilton Depot and will work closely with the Service team to ensure the efficient and effective running of the service team. This will involve managing customer queries, resolving issues, and using Telematics systems to monitor team movements and machine performance.
We are looking for someone with experience of heavy plant and machinery, as well as excellent customer relations and communication skills. If you are a team player with a focus on continuous improvement and problem-solving, we would love to hear from you.
Key Responsibilities- Schedule and delegate workloads effectively to Field Service Engineers
- Manage customer queries and resolve issues in coordination with the relevant departments
- Use Telematics systems to monitor team movements and machine performance
- Determine adequate skill and performance of staff to ensure technically sound and updated to enhance their productivity
- Provide guidance to the team to keep them motivated and help them achieve individual and team-based performance goals
- Drive health and safety standards both in the branch and in the field
- Experience of heavy plant and machinery
- GSCE's or equivalent
- Apprenticeship/NVQ or equivalent in Construction Plant Maintenance and repair
- Excellent customer relations
- Ability to work under pressure
- Strong communication skills
- Focused on continuous improvement and problem-solving
- Relationship building both internally and with customers
- IT literate
- Team Player
- Drive to achieve
- Takes on responsibility and builds confidence in others
- Worked in similar environment previously – desirable
- Knowledge of Komatsu products - desirable
- Previous supervisory experience - desirable
- Competitive Salary
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
- Employee Assistance Programme
- Pension Scheme
- Career development/progression
- Death in service benefit
