Reach Out Service Liaison

1 week ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
IT Support Assistant - Reach Out Service

The University of Glasgow is seeking a highly skilled and dedicated IT Support Assistant to join our team as a Reach Out Student Ambassador. In this exciting role, you will provide exceptional customer service, ensuring that all users of the Reach Out IT service receive timely and effective support.

Key Responsibilities:
  • Provide proactive and personalized support to users, utilizing strong communication skills to resolve issues efficiently.
  • Assist with routine IT maintenance tasks, including troubleshooting and hardware support.
  • Collaborate with the Reach Out IT team to ensure seamless service delivery and continuous improvement.

Requirements:
  • Current University of Glasgow student in good academic standing.
  • Excellent communication and interpersonal skills, with a patient and empathetic approach.
  • Basic knowledge of PC hardware, software, and networking fundamentals.

Salary:
£21,900 - £22,681 per annum pro rata, depending on qualifications and experience.

This is a fantastic opportunity for a motivated student to develop their skills, build their confidence, and make a real difference in the University community. If you are passionate about delivering exceptional customer service and have a strong interest in IT, we encourage you to apply.

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