Key Account Coordinator

14 hours ago


Rugby, Warwickshire, United Kingdom The Caraires Consultancy Full time

The Caraires Consultancy seeks a Key Account Coordinator to join their Customer Service team in Rugby. This exciting opportunity involves managing a high-volume call center, liaising with dealers and customers, and implementing quality monitoring processes.

  • Key Responsibilities:
    • Log high-volume calls from drivers
    • Liaise with dealers and customers
    • Negotiate solutions to resolve cases
    • Monitor case quality and identify corrective action
    • Support the Help Desk
  • Requirements:
    • Excellent communication skills
    • Ability to pick up systems and processes
    • Able to think on your feet
    • Able to work under pressure
    • Positive attitude
  • What We Offer:
    • Salary of £38,000 per year
    • 30 hours of work per week
    • 50% hybrid working
    • 3 weekly rotating shifts including evenings and some weekend work


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