Key Account Coordinator
14 hours ago
The Caraires Consultancy seeks a Key Account Coordinator to join their Customer Service team in Rugby. This exciting opportunity involves managing a high-volume call center, liaising with dealers and customers, and implementing quality monitoring processes.
- Key Responsibilities:
- Log high-volume calls from drivers
- Liaise with dealers and customers
- Negotiate solutions to resolve cases
- Monitor case quality and identify corrective action
- Support the Help Desk
- Requirements:
- Excellent communication skills
- Ability to pick up systems and processes
- Able to think on your feet
- Able to work under pressure
- Positive attitude
- What We Offer:
- Salary of £38,000 per year
- 30 hours of work per week
- 50% hybrid working
- 3 weekly rotating shifts including evenings and some weekend work
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