Customer Service Representative
4 weeks ago
At Longleat, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer service to our guests.
Key Responsibilities:
- Answering incoming guest telephone calls, emails, and social media inquiries in a professional and courteous manner.
- Providing efficient and effective solutions to guest queries and concerns.
- Handling guest enquiries related to the Longleat Ticket Protection Scheme, including processing claims and liaising with guests.
- Supporting the team in taking general enquiries for VIP, Accommodation, and Education bookings.
- Working closely with the Finance Team to ensure timely refunds and payments.
About You:
- GCSE English and Maths to grade minimum C.
- Experience of providing administrative support within a professional organisation.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proactive and efficient with a positive attitude and a passion for delivering exceptional customer service.
What We Offer:
- A competitive hourly rate of up to £11.44.
- Unlimited free entry to Longleat for employees.
- Complimentary tickets to Longleat and Cheddar Gorge and Caves.
- Discounts on food and beverages and retail merchandise.
- Discretionary bonus scheme.
- Employee Assistant Programme.
- Employer contributory pension scheme.
- Life assurance scheme.
- Perks at work.
- Range of flexible working schemes.
Working with Us:
We are a dynamic and innovative organisation that values our employees and strives to provide a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
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