Customer Service Representative

4 weeks ago


Warminster, Wiltshire, United Kingdom Longleat Full time

At Longleat, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our Contact Centre, you will play a vital role in providing exceptional customer service to our guests.

Key Responsibilities:

  • Answering incoming guest telephone calls, emails, and social media inquiries in a professional and courteous manner.
  • Providing efficient and effective solutions to guest queries and concerns.
  • Handling guest enquiries related to the Longleat Ticket Protection Scheme, including processing claims and liaising with guests.
  • Supporting the team in taking general enquiries for VIP, Accommodation, and Education bookings.
  • Working closely with the Finance Team to ensure timely refunds and payments.

About You:

  • GCSE English and Maths to grade minimum C.
  • Experience of providing administrative support within a professional organisation.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proactive and efficient with a positive attitude and a passion for delivering exceptional customer service.

What We Offer:

  • A competitive hourly rate of up to £11.44.
  • Unlimited free entry to Longleat for employees.
  • Complimentary tickets to Longleat and Cheddar Gorge and Caves.
  • Discounts on food and beverages and retail merchandise.
  • Discretionary bonus scheme.
  • Employee Assistant Programme.
  • Employer contributory pension scheme.
  • Life assurance scheme.
  • Perks at work.
  • Range of flexible working schemes.

Working with Us:

We are a dynamic and innovative organisation that values our employees and strives to provide a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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