Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Direct Response Employment Services. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional service and support via phone and electronic formats.
Key Responsibilities:
- Provide excellent customer service and support via phone and electronic formats
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Previous customer service experience, preferably in a call centre or office environment
- Good level of written and verbal skills
What We Offer:
- A competitive salary of £25,000 per annum
- 30 days holiday per year
- Employee Assist programme
- 'Refer a friend' cash incentive scheme
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Free On-site parking
Working Hours:
The role is shift-based, with some weekend work on a rotational basis. Shift patterns operate between 8am to 7pm Monday through to Saturday and 10am to 4pm on Sundays.
Training and Development:
You will initially be office-based during your training/induction period, however, you will have the option of Hybrid working once you have completed your probation.
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