Customer Service Representative

4 weeks ago


Warminster, Wiltshire, United Kingdom Direct Response Employment Services Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Direct Response Employment Services. As a Customer Service Representative, you will be the first point of contact for our clients' customers, providing exceptional service and support via phone and electronic formats.

Key Responsibilities:

  • Provide excellent customer service and support via phone and electronic formats
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Previous customer service experience, preferably in a call centre or office environment
  • Good level of written and verbal skills

What We Offer:

  • A competitive salary of £25,000 per annum
  • 30 days holiday per year
  • Employee Assist programme
  • 'Refer a friend' cash incentive scheme
  • Casual dress
  • Company events
  • Company pension
  • Health & wellbeing programme
  • Free On-site parking

Working Hours:

The role is shift-based, with some weekend work on a rotational basis. Shift patterns operate between 8am to 7pm Monday through to Saturday and 10am to 4pm on Sundays.

Training and Development:

You will initially be office-based during your training/induction period, however, you will have the option of Hybrid working once you have completed your probation.



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