Head of Patient Services Delivery

3 days ago


Manchester, United Kingdom Sodexo Full time
Key Responsibilities
  • Ensure the delivery of exceptional customer service for staff, patients, and visitors in both Domestic and Patient Dining Services.
  • Ensure compliance with all Company and Trust policies and procedures, addressing any issues to maintain high standards and smooth operations.
  • Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations.
  • Responsible for the recruitment and management of direct reports, including their development.
  • Ensure that health and safety standards are understood and delivered across all hospital operations.
  • Work collaboratively with the Finance team to support delivering budgeted profit and turnover for services and accounts.


  • Manchester, United Kingdom Aspens Services Full time

    About the OpportunityWe are excited to announce an opportunity for an experienced Northern Region Service Delivery Head to join our team at Aspens Services Ltd. As a key member of our operations team, you will be responsible for leading our teams in delivering excellent food operations and meeting client expectations.Your key responsibilities will...


  • Manchester, United Kingdom Rodericks Dental Limited Full time

    This role plays a vital part in delivering exceptional patient experiences at Rodericks Dental Limited. Key responsibilities include:Managing the reception desk to maintain a high standard of patient service.Leading the reception team to achieve practice targets and improve patient satisfaction.Developing and maintaining advanced knowledge of practice...


  • Manchester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Manchester Institute of Health and Performance | Permeant | Part Time** **£21,640.20 pro rata** **20 hours per week** **Nuffield Health is the UK’s largest Healthcare Charity. We’re taking care of the nation’s wellbeing. Now, so can you. If you’re enthusiastic,...


  • Manchester, United Kingdom AJ Bell Management Limited Full time

    Join us as we embark on an exciting journey to transform our IT infrastructure and services. As our new Head of Service Delivery, you will play a crucial role in shaping the future of our organization.You will be responsible for leading a team of IT professionals, providing guidance, mentorship, and support to ensure they meet their goals and contribute to...


  • Manchester, United Kingdom Page Personnel Full time

    Job DescriptionAs Head of Complaints Management, you'll champion the voice of the customer, driving strategy and operational excellence across customer experience, insight, and service delivery functions. This role offers a unique opportunity to lead transformative projects, including technology enhancements, operational change, and strategic influence.


  • Manchester, United Kingdom The University of Manchester Full time

    **Context of the Role** The University of Manchester’s strategic vision is to be recognized globally for the excellence of our people, research, learning and innovation, and for the benefits we bring to society and the environment. To achieve this, the University’s strategic plan includes the delivery of an ambitious transformative portfolio of...


  • Manchester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Manchester Institute of Health and Performance | Customer | Fixed Term Contract (12 months) | Full time** **£23,419.50 per annum** **37.5 hours per week** Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services...


  • Manchester, United Kingdom Nuffield Health Full time

    Patient Services AdministratorManchester Diagnostics Suite | Customer | Permanent | Full time |Up to £24,419.00 per annum (Pro rata), depending on experience37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive...


  • Manchester, United Kingdom Nuffield Health Full time

    Patient Services AdministratorManchester Diagnostics Suite | Customer | Permanent | Full time |Up to £24,419.00 per annum (Pro rata), depending on experience37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive...


  • Manchester, United Kingdom DX Delivery Full time

    About DX DeliveryWe are a specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery.Our brand is built on delivering the Delivered Exactly promise to our customers. To achieve this, we require an experienced 3.5T Driver to join our team.The successful candidate will have a proven track record...

  • Head of Delivery

    5 months ago


    Manchester, United Kingdom Co-op Full time

    Head of Delivery – Data Circa £90,000 to £110,000 plus great benefits, including up to 10% employer pension contributions, private healthcare, and a company car or car allowance (Work Level 4) 24-month secondment/FTC Manchester city centre (hybrid working) We welcome applications from people who many require flexible working arrangements, such as...


  • Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full time

    A long-standing client of ours is recruiting for a crucial role within their business.My client is looking for a Head of Technical Delivery.My client is a fast-growing MSP and this is a hands-on technical leadership role.Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop, implement and...


  • Manchester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator (Bank) **Patient Services Administrator - Bank** **MHIP | Administrator | Bank Contract - Ad hoc** **£12.01 per hour** Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare...


  • Manchester, United Kingdom NHS Greater Manchester Integrated Care Full time

    COMMUNICATION To advise people who have concerns about the options open to them to resolve their concerns informally or under the NHS complaint procedure, referring them as appropriate to the relevant service manager, PALS, other NHS organisation, local authority and to the Independent Complaints Advocacy (ICA) service or Citizens Advice Bureau (CAB) where...


  • Manchester, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Team Leader **Patient Services Team Leader** **Manchester Diagnostic Suite | Admin | Full Time | Permanent** **Up to £26,000 per annum depending on experience** **37.5 hours per week** Our Patient Services department at Manchester Diagnostic suite currently have an opportunity for a Patient Services Team Leader. Start your...


  • Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full time

    A long-standing client of ours is recruiting for a crucial role within their business. My client is looking for a Head of Technical Delivery. My client is a fast-growing MSP and this is a hands-on technical leadership role. Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support ...


  • Manchester, United Kingdom Alpha Associates Recruitment Ltd. Full time €70,000

    A long-standing client of ours is recruiting for a crucial role within their business. My client is looking for a Head of Technical Delivery. My client is a fast-growing MSP and this is a hands-on technical leadership role. Key Responsibilities Required of the Head of Technical Delivery: Be a technical leader and provide 3rd line support Develop,...

  • Head of Delivery

    6 months ago


    Manchester, United Kingdom BJSS Full time

    **About Us**: We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards,...

  • Head of Hospitality

    6 months ago


    Manchester, United Kingdom Manchester United Full time

    **Head of Hospitality and Service Delivery** **Location: Old Trafford, Manchester** **At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together,...


  • Manchester, United Kingdom NQC Full time

    NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers...