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Redhill, Surrey, United Kingdom Travelers Full timeJob Title: Senior Claims Process Improvement SpecialistWe are seeking a highly skilled Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis. As a key member of our team, you will be responsible for analyzing and documenting our Claims processes, identifying areas for improvement, and...
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Redhill, Surrey, United Kingdom Travelers Full timeJob Title: Senior Claims Process Improvement SpecialistWe are seeking a highly skilled Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis. As a key member of our team, you will be responsible for analyzing and documenting our Claims processes, identifying areas for improvement, and...
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Senior Claims Process Improvement Specialist
2 months ago
We are seeking a highly skilled Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis. As a key member of our team, you will be responsible for analyzing and documenting our Claims processes, identifying areas for improvement, and implementing changes to enhance the customer and broker experience.
Key Responsibilities- Build strong partnerships with business colleagues at all levels across Claim Europe to provide business process improvement expertise and identify impediments to realizing effective, efficient operations and business results.
- Review 'As Is' processes and make cost-effective recommendations for future state to senior management, ensuring sponsorship and support to effectively deliver the required change.
- Own and lead the subsequent implementation efforts to achieve the identified benefits using relevant project and change management techniques, ensuring stakeholders and senior management are kept informed.
- Facilitate continuous improvement meetings, engage, and influence senior leaders and stakeholders by sharing expertise of lean process improvement techniques.
- Work closely with other SPandE colleagues and business partners, actively participating in Claim strategic organizational initiatives that impact operational effectiveness.
- Actively participate in Process improvement studies as an occasional project leader or individual contributor, assuming responsibility for less complete studies with significant impact on the operation of a business unit.
- Oversee the business process function by implementing recommendations resulting in significant improvements in operational performance through re-designed workflows, productive behaviors, and effective use of technology.
- Participate in various projects and initiatives as required by the Head of Claim, Europe.
- General knowledge of the insurance industry and its core business functions.
- University degree.
- Six Sigma Green Belt certified or above, or other recognized Lean qualification with proven experience of leading multiple process improvement reviews.
- Previous successful delivery of multiple process improvement projects and initiatives.
- Consistently seeking out market insight and using knowledge to assist in process improvements for all business functions.
- Strategic/creative thinker with good stakeholder management and communication skills.
- Able to navigate complex matrix organizations, working collaboratively with other business functions.
- Demonstrate operational skills necessary to deliver established business plans.
- Highly organized, delivery-focused, and able to work under own initiative.
- Proven experience of leading change and influencing key stakeholders and business leaders.
- Proven experience of leading and managing process improvement projects through the project management lifecycle.
- Private Medical Insurance: Eligible for single cover provided by Travelers, with the option to add cover for dependents at your expense through payroll deduction.
- Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan, with an increased company contribution if you decide to contribute.
- Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
- Wellness Programme: Access to tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: A deep commitment to the communities we serve and encouragement to get involved, with a Matching Gift and Volunteer Rewards programme.
Travelers is an equal opportunity employer, valuing the unique abilities and talents each individual brings to our organization and recognizing that we benefit in numerous ways from our differences.
