IT Support Specialist

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Just IT Full time

About the Role:

Please note that to be considered for this position, you will need to participate in a 12-week government-funded training program provided by Just IT. This program will be delivered remotely and will equip you with the necessary skills and experience to excel in this role.

Main Responsibilities:

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills.

Required Skills:

  • Excellent communication skills.
  • A desire to provide customers with exceptional service.
  • A willingness to learn new skills.
  • Ability to work effectively in a team.
  • Ability to apply problem-solving techniques.

Benefits:

  • Gaining CompTIA A+ Certification.
  • Gaining Microsoft Endpoint Administrator and Microsoft 365 Administrator certifications.


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