IT Support Specialist
4 days ago
About the Role:
Please note that to be considered for this position, you will need to participate in a 12-week government-funded training program provided by Just IT. This program will be delivered remotely and will equip you with the necessary skills and experience to excel in this role.
Main Responsibilities:
- Provide a single point of contact for internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
- Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
- Utilize excellent troubleshooting and problem-solving skills.
Required Skills:
- Excellent communication skills.
- A desire to provide customers with exceptional service.
- A willingness to learn new skills.
- Ability to work effectively in a team.
- Ability to apply problem-solving techniques.
Benefits:
- Gaining CompTIA A+ Certification.
- Gaining Microsoft Endpoint Administrator and Microsoft 365 Administrator certifications.
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