Customer Service Team Lead
2 weeks ago
We are seeking a skilled Customer Service Team Lead to join our team at Entain Group. This is a challenging role that requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
About the RoleThis role will involve delivering top-notch customer service and driving standards daily. As a Customer Service Team Lead, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
The successful candidate will have experience in customer-facing roles and possess excellent problem-solving skills. They will also have the ability to maintain high shop standards and work effectively as part of a team.
In this role, you will be responsible for helping demonstrate products and betting terminals to customers, handling customer complaints with empathy, and maintaining high shop standards. You will also be required to open or close the shop as needed.
About Our ShopsOur shops have variable opening hours, including weekends and bank holidays. Your weekly rota will include a blend of shifts, and you will be responsible for opening and closing the shop.
If you enjoy building strong relationships and communicating effectively, we want to hear from you As a Customer Service Team Lead, you will have the opportunity to work alone or as part of a team, making it an ideal role for those who value flexibility and autonomy.
What We OfferWe offer a competitive salary of £30,000 per annum, plus optional overtime. Our benefits package includes a pension scheme, annual ShareSave, discounts with retailers, and healthcare and wellbeing support. If you're looking for a challenging and rewarding role, we encourage you to apply today
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Customer Feedback Evaluator
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