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Customer Operations Coordinator

2 months ago

Luton, Luton, United Kingdom Signature Aviation Full time
{"title": "Customer Operations Controller", "description": "Customer Operations Controller

Join our team as a Customer Operations Controller and provide exceptional customer service to passengers, crews, and guests at all times.

This role involves acting as a communication liaison between customers and the team, as well as a key coordinator between all other Signature Aviation departments.

You will be responsible for liaising with third-party companies, including transport, catering, and hotels, to secure their services for our customers.

As a Customer Operations Controller, you will also be responsible for slot monitoring all inbound and outbound flights, updating aircraft flight plans, and listening out on the "Tower" radio to call all inbound flights.

You will provide weather information and basic flight planning services to our customers, and fully converse with the CFMU system, LLA Chroma Fusion system, Online Coordination internet system, the Signature FBO Management system & Signet.

About you:

We are looking for a team player with strong communication and listening skills, who is an innovator and can work accurately under pressure in an operational environment.

You will require strong customer service skills and excellent personal presentation.

We offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.

Our benefits include:

  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
  • Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
  • Healthcare Cash Plan (Medicash)
  • Access to an Employee Perks platform (shopping discounts)
  • Free on-site parking (no bus)
  • Full uniform provided
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme - performance, going above and beyond, service
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events

Enhanced Family Friendly Leave Policies

", "requirements": "Requirements

We are looking for a candidate with a checkable five-year employment history and a full and clean driving license.

Flexibility of start and finish times within the shift pattern and a willingness to work occasional overtime (particularly in busy periods) is highly desirable.

", "what-we-offer": "What We Offer

We offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.

Our benefits include:

  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
  • Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
  • Healthcare Cash Plan (Medicash)
  • Access to an Employee Perks platform (shopping discounts)
  • Free on-site parking (no bus)
  • Full uniform provided
  • Full access to LinkedIn Learning and ongoing Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme - performance, going above and beyond, service
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events

Enhanced Family Friendly Leave Policies

", "lang_code": "en-US"}