Hospitality Team Lead

2 weeks ago

London, Greater London, United Kingdom Elior Full time

Job Summary

We are seeking a highly motivated and experienced Hospitality Supervisor to join our team at Elior. As a key member of our hospitality team, you will be responsible for leading and managing a team of hospitality professionals to deliver exceptional customer service and operational excellence.

Key Responsibilities

  • Proactively manage and lead the hospitality team to achieve high standards of customer service and operational efficiency.
  • Assist in recruitment and provide ongoing support, training, and development for the team.
  • Ensure effective communication and collaboration between team members and other departments to achieve business objectives.
  • Manage and maintain accurate records of team performance, customer feedback, and operational metrics.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Ensure compliance with health and safety, hygiene, and food safety regulations.
  • Manage and control food stocks within budget.

Requirements

  • Proven experience in a hospitality leadership role, preferably in a similar or related industry.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills to drive business growth and improvement.
  • Knowledge of health and safety, hygiene, and food safety regulations.

What We Offer

  • A competitive salary of £31,500 per annum.
  • Paid break times with food provided.
  • Employee Assistance Programme.
  • Cycle to work scheme.
  • Workplace pension.
  • Life Assurance (x2).
  • 28 days holiday – pro-rata (including Bank Holidays).
  • Great benefits for you and your family.

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