Hospitality Team Lead
4 weeks ago
Job Summary
We are seeking a highly motivated and experienced Hospitality Supervisor to join our team at Elior. As a key member of our hospitality team, you will be responsible for leading and managing a team of hospitality professionals to deliver exceptional customer service and operational excellence.
Key Responsibilities
- Proactively manage and motivate the hospitality team to achieve high standards of customer service and operational performance.
- Assist in recruitment and provide ongoing support, training, and development for the team.
- Ensure effective communication and collaboration between team members and other departments to deliver seamless service.
- Manage and maintain accurate records of team performance, customer feedback, and operational metrics.
- Ensure compliance with health and safety, hygiene, and food safety regulations, and report any incidents in line with procedures.
- Manage and control food stocks within budget, and maintain accurate records of inventory and ordering.
Requirements
- Proven experience in a hospitality leadership role, with a strong track record of delivering exceptional customer service and operational performance.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
- Experience in catering is essential for this role.
- Ability to work flexibly and adapt to changing priorities and deadlines.
Benefits
We offer a competitive salary of £31,500 per annum, plus paid break times with food provided. Additionally, we offer an Employee Assistance Programme, a great cycle to work scheme, workplace pension, life Assurance (x2), 28 days holiday – pro-rata (including Bank Holidays), and great benefits for you and your family.
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