Community Outreach Liaison

15 hours ago


Watford, Hertfordshire, United Kingdom Metro Bank Plc Full time
Company Overview:
Metro Bank Plc is a dynamic financial institution that prioritizes its customers and colleagues alike. Our culture is built on diversity and inclusivity, ensuring everyone feels valued and supported. We take pride in our commitment to excellence, fostering a collaborative environment where individuals can thrive.

About the Role:
We are seeking an exceptional Community Outreach Liaison to join our team. This role involves delivering outstanding service to intermediary partners, acting as the voice of Metro Bank for the mortgage broking community. You will be the primary point of contact for colleagues, intermediaries, brokers, and solicitors from initial enquiry to case completion. Your expertise in lending policy, procedure, and navigation of the intermediary website and mortgage broker portal will be invaluable. Additionally, you will ensure the AIP tracker is up-to-date daily and collaborate with various teams and stakeholders to maintain smooth Helpdesk operations in line with SLAs. With a competitive salary of £45,000 - £55,000 per annum and generous benefits, including hybrid working options, this is an excellent opportunity to progress your career in the mortgage industry.

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