Administrative Support Officer

1 day ago


Salisbury, Wiltshire, United Kingdom NHS Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at Great Western Hospitals NHS Foundation Trust. This is a part-time position, working 30 hours per week.

The successful candidate will be responsible for performing a range of administrative tasks, including dealing with patients, making appointments, and providing information. They will also be required to process payments, maintain accurate records, and perform basic banking duties.

This role requires excellent communication and organizational skills, as well as experience of general administration work. A knowledge of dental IT systems would be an advantage, but training will be provided to the suitable candidate.

The post holder may be required to cover other sites within the service, so transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service.

Key Responsibilities
  1. Process and administer face-to-face, written, answer-phone, and telephone enquiries, requiring access to information and appointments in line with procedures and service standards.
  2. Provide information and advice about dental services and access to NHS dental care for unregistered patients.
  3. Obtain personal details from patients and other sensitive information, handling all information in accordance with relevant legislation and with high regard for patient confidentiality.
  4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges, including exemption categories and checking of eligibility.

Estimated salary: £24,000 - £28,000 per annum.



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