Customer Service Representative

4 weeks ago


Castleford, Wakefield, United Kingdom FatFace Full time
Job Title: Castleford Store Crew

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our Castleford store team as a Store Crew Member. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.

Key Responsibilities:

* Greet and serve customers in a friendly and professional manner
* Provide product information and recommendations to customers
* Process sales, orders, and refunds efficiently and accurately
* Maintain a high level of product knowledge and stay up-to-date with company activity and promotions
* Support floor moves, sale set-ups, and launches
* Adhere to all FatFace policies and procedures

Competencies:

* Deliver excellent customer service standards
* Demonstrate a passion for the FatFace brand and values
* Align self to company social and environmental mission
* Proactively provide a personal, genuine, and authentic approach
* Act with integrity and demonstrate a passion for, interest in, and understanding of others

Requirements:

* Experience in a customer service environment is desirable but not essential
* Excellent interpersonal and communication skills
* Positive can-do attitude
* Ability to work productively in a high-pressure environment
* Confidence in taking the initiative and working under own direction at times

Benefits:

* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox online platform
* THRIVE learning management system
* Dental insurance
* Pension scheme
* EAP support
* Sick pay allowances
* Sabbatical leave
* Enhanced family-friendly policies

Why Join Us:

At FatFace, we believe life is for living and more fun with those we love. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You will have the opportunity to learn all about our lovely products and contribute to creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.

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