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Concierge Assistant

2 months ago


London, Greater London, United Kingdom The Landmark London Hotel Full time
Junior Desk Concierge Role

We are seeking a highly motivated and enthusiastic Junior Desk Concierge to join our team at The Landmark London Hotel. As a key member of our Concierge team, you will be responsible for delivering exceptional guest service and creating memorable experiences for our valued guests.

Key Responsibilities:
  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Stay up-to-date with local events, attractions, and activities to recommend to guests.
  • Ensure seamless communication with hotel departments to resolve guest issues and concerns.
  • Maintain a high level of knowledge about hotel services, policies, and procedures.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:
  • Previous experience in a 5-star hotel environment.
  • Excellent knowledge of London and its attractions.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability to work a 44-hour week on a shift rota.
What We Offer:
  • A competitive salary and service charge.
  • Pension with company contributions.
  • 50% discount in all hotel restaurants and spa treatments.
  • Team member and friends & family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Uniforms provided and laundered complimentary.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

We are a proud member of the Leading Hotels of the World and a 5-red-star hotel. If you are passionate about delivering exceptional guest service and creating memorable experiences, we encourage you to apply for this exciting opportunity.