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Concierge Assistant
2 months ago
We are seeking a highly motivated and enthusiastic Junior Desk Concierge to join our team at The Landmark London Hotel. As a key member of our Concierge team, you will be responsible for delivering exceptional guest service and creating memorable experiences for our valued guests.
Key Responsibilities:- Provide personalized service to guests, anticipating their needs and exceeding their expectations.
- Stay up-to-date with local events, attractions, and activities to recommend to guests.
- Ensure seamless communication with hotel departments to resolve guest issues and concerns.
- Maintain a high level of knowledge about hotel services, policies, and procedures.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Previous experience in a 5-star hotel environment.
- Excellent knowledge of London and its attractions.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Availability to work a 44-hour week on a shift rota.
- A competitive salary and service charge.
- Pension with company contributions.
- 50% discount in all hotel restaurants and spa treatments.
- Team member and friends & family rates across our properties.
- Complimentary stay after passing probation.
- Extensive discounts on our benefits platform.
- Access to private medical insurance.
- Interest-free season ticket loan.
- Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing.
- Support through development plans, apprenticeships, and world-class management development programmes.
- Bike to work scheme.
- Recommend a Friend incentive.
- Uniforms provided and laundered complimentary.
- Free meals on duty.
- Opportunity to join our taskforces to contribute to business focuses, community, and environment.
- Employee recognition schemes and Social Committee events.
We are a proud member of the Leading Hotels of the World and a 5-red-star hotel. If you are passionate about delivering exceptional guest service and creating memorable experiences, we encourage you to apply for this exciting opportunity.