Support Professional

1 month ago

Kendal, Cumbria, United Kingdom Riverside Full time

About the Role

We are seeking a highly motivated and empathetic Support Worker to join our team at Riverside. As a Support Worker, you will play a vital role in providing support to our customers in a variety of ways, including connecting them with employability coaches and other support agencies, helping them manage their money, and signing up for benefits or to move on to a more permanent home.

Your Key Responsibilities

  • Lead on co-producing bespoke support and move-on plans, involving key stakeholders, where appropriate
  • Organise and carry out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances
  • Engage customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Identify and promote opportunities for employment, education, and training and support customers to remove barriers to accessing these opportunities
  • Signpost customers to appropriate external support services, including interventions such as food banks and other community resources
  • Support customers to be 'tenancy ready' to enable successful move on
  • Support customers to be financially independent through budgeting plans and maximising income
  • Support and monitor customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empower customers to move towards self-management of their medication by following the medication procedure
  • Lead on support initiatives, including Group Work
  • Ensure the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately
  • Record and update clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform

About You

We are looking for someone with:

  • Experience of working with vulnerable people
  • Experience of delivering structured support and risk management
  • To be a team player with a caring and empathetic nature, with a resilient, can-do attitude, able to work as part of a team
  • An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
  • Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays (pro rata)
  • Flexible working options available
  • Investment in your learning, personal development, and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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