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Sales Administrator

2 months ago

Bury St, Suffolk, United Kingdom Hales Group Limited Full time
Sales Administrator Role

We are seeking a highly organized and communicative Sales Administrator to join our team at Hales Group Limited. As a Sales Administrator, you will be responsible for providing administrative support to our Sales Manager and Account Managers, ensuring seamless customer service and sales operations.

Main Responsibilities:
  • Manage incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Handle general inbox and live chat enquiries, providing timely and accurate responses.
  • Identify and escalate sales opportunities to Trade Account Managers, ensuring timely follow-up and resolution.
  • Maintain a high level of customer satisfaction through effective communication and issue resolution.
  • Review product plans and specifications with customers to ensure accurate product selection.
  • Handle technical queries and resolve customer issues related to product delivery and returns.
Key Skills:
  • Excellent communication and interpersonal skills.
  • Confident and polite telephone manner.
  • Strong organizational and time management skills.
  • Proficient in Microsoft Office and Outlook.
  • Ability to work effectively in a team environment.

This is an exciting opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of Hales Group Limited. If you are a team player with excellent communication skills and a passion for sales and customer service, we encourage you to apply for this role.