Customer Service Representative

2 months ago


Northampton, Northamptonshire, United Kingdom Baxter Full time

About This Role

Baxter is seeking a highly motivated and customer-focused Customer Service Coordinator to join our National Distribution Center's team in Northampton. As a key member of our team, you will be responsible for working directly with Baxter customers, across our product lines and customer channels.

Key Responsibilities

  • Handle orders for hospitals, troubleshoot customers' complaints, and build positive relationships within the company.
  • Communicate thoughtful, empathetic resolutions tailored to each customer, working with customers to support their Baxter experience.
  • Process patient orders for the hospitals
  • Collaborate and partner with other departments to ensure high delivery of service excellence to Baxter's customers and patients

Requirements

  • GCSE Level Standard Education
  • Self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Thrive in a dynamic and collaborative environment and become comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions.

What We Offer

  • A 10-month fixed-term full-time contract
  • Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays.
  • £25,600 base salary + competitive benefits
  • Professional development opportunities
  • High importance placed on work life balance
  • A workplace environment that is inclusive, encouraging, and diverse
  • 25 days of annual leaves plus bank holidays
  • Subsidised onsite canteen


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