Customer Service Representative
2 months ago
About This Role
Baxter is seeking a highly motivated and customer-focused Customer Service Coordinator to join our National Distribution Center's team in Northampton. As a key member of our team, you will be responsible for working directly with Baxter customers, across our product lines and customer channels.
Key Responsibilities
- Handle orders for hospitals, troubleshoot customers' complaints, and build positive relationships within the company.
- Communicate thoughtful, empathetic resolutions tailored to each customer, working with customers to support their Baxter experience.
- Process patient orders for the hospitals
- Collaborate and partner with other departments to ensure high delivery of service excellence to Baxter's customers and patients
Requirements
- GCSE Level Standard Education
- Self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Thrive in a dynamic and collaborative environment and become comfortable with change, and ambiguity, working autonomously and using good judgment to make decisions.
What We Offer
- A 10-month fixed-term full-time contract
- Work weekday shift 8.30 am - 4:30 pm, then 9:30 am - 5:30 pm Mondays to Thursdays (on weekly rotation) and 9:00 am - 5:00 pm on Fridays.
- £25,600 base salary + competitive benefits
- Professional development opportunities
- High importance placed on work life balance
- A workplace environment that is inclusive, encouraging, and diverse
- 25 days of annual leaves plus bank holidays
- Subsidised onsite canteen
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