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Customer Service Coordinator

2 months ago

Wellingborough, Northamptonshire, United Kingdom Paula Berwick TA Northants Recruit Full time
Customer Service Administrator Job Description

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our administration team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:
  • Assist the Head of Administration in managing day-to-day operations
  • Respond to incoming calls and emails in a timely and professional manner
  • Process booking administration, including sending joining instructions and certificates
  • Liaise with training providers and clients to ensure seamless communication
  • Provide re-scheduling and cancellation support to clients
  • Update details on our website to ensure accuracy and consistency
  • Perform data entry and daily administration tasks to maintain accurate records
  • Manage credit control and ensure timely payment from clients
Requirements:
  • Previous experience in customer service and administration is preferred, but not essential
  • Excellent communication and organizational skills, with the ability to work well under pressure
  • Ability to develop effective working relationships with colleagues and clients
  • Strong time management skills and ability to prioritize tasks effectively
  • Competent user of IT systems and software
Benefits:
  • 25 days' annual leave, plus bank holidays
  • Company sick pay and health cash plan
  • Life assurance and pension scheme
  • Eye care scheme and employee assistance programme