Operations Development Director

1 month ago


Birmingham, Birmingham, United Kingdom BullionByPost Full time £60,000 - £70,000
About BullionByPost

We are a leading online gold and silver bullion dealer, dedicated to making precious metals accessible to everyone. Our mission is to empower individuals to take control of their wealth through tangible, valuable assets.

Job Title: Head of Operations

We are seeking an experienced leader to join our team as Head of Operations. As a key member of our management team, you will play a critical role in driving the efficient operation of our business.

Key Responsibilities:
  • Manage the fulfilment and facilities teams to ensure seamless customer experiences.
  • Oversee operational risk management, including monitoring market conditions and implementing strategies to mitigate potential disruptions.
  • Develop and enforce operational policies and procedures to maintain consistency and quality across all business processes.
  • Monitor key performance indicators (KPIs) to identify areas of improvement and implement necessary changes.
  • Coordinate the efficient operation of goods in and out, maintaining a streamlined inventory system.
What We Offer:
  • Competitive salary and bonus scheme up to 30%.
  • 25 days holiday (with the option to buy more).
  • 8% Pension Contribution.
  • Private healthcare.
  • Cycle to work scheme (worth up to 5% of basic salary).
Requirements:
  • Proven experience in a leadership role in an e-commerce business, in either logistics or retail operations.
  • Strong understanding of operational risk management and inventory control systems.
  • Excellent communication and leadership skills.


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